SIT-14258: Auto Refund Held Funds

How to Use This Feature

Feature Summary: Stripe Auth without Settle/Capture Call

Behavior:

  • When a customer completes the payment process using Stripe auth but no settle/capture call is made, their funds are held in pending state.
  • The customer does not receive a ticket or email confirmation of the purchase.
  • The order status appears as "Pending" in the system.
  • Related Issues:

  • Issue #1: Customer Card charged although order does not appear in MyTickets
  • Related Tickets:
  • + SIT-13774

    + SIT-13776

    Resolution Status:

  • The issue has been partially resolved, with Kevin Emery successfully ordering an AnyTickets NFL game in Production.
  • Further testing and deployment are required to fully resolve the issue.
  • Note: This summary is condensed from the original text and focuses on the key points of the feature's behavior and resolution status.

    Additional Information

    Status: UAT
    Assigned to: Harry Orenstein
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