SIT-14420: Start Fresh on Abandoned Flows

How to Use This Feature

Session Reset for Abandoned Auth Flows

Overview

This feature aims to reset the authentication flow when a user abandons it and then attempts to log in again.

Behavior

  • When a user starts the Sign-Up process but abandons it (closes tab/window) without completing it, or they want to change their email address, their next attempt may fail due to retained browser/application state parameters.
  • The feature will force a "Clean Slate" initialization for every new login click.

    • Scenarios

    * User Abandons Flow and Retries Immediately

    + Given: User clicks "Sign Up" / "Sign In" and redirects to Auth0 page

    + And: They close the browser tab without entering credentials and finishing the flow

    + When: They open the SI Tickets app again and click "Sign Up" / "Sign In"

    + Then: The system initiates a new authentication transaction, and the user sees the Login/Sign-Up page clearly

    * User Abandons Flow and Retries After Timeout

    + Given: User stays on the Auth0 login page for 30 minutes (timeout)

    + When: They finally attempt to enter their password

    + Then: Auth0 may show a timeout error (Standard behavior)

    + But: When they return to SI Tickets and click "Sign In" again, the flow resets completely and works immediately

    Additional Information

    Status: UAT
    Assigned to: Harry Orenstein
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